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Refund policy

🇬🇧 UK SPORT TOP – STORE POLICY

Website: www.uksporttop.com
Email: contact.uksporttop@gmail.com

1. About UK Sport Top

UK Sport Top is an online-only retail store specializing in sportswear and accessories. We do not operate a physical store or office open to the public. All orders are processed and shipped from our distribution centers.

2. Contact Information

For any questions, inquiries, or concerns, please contact us via email at:

📧 contact.uksporttop@gmail.com

We aim to respond to all inquiries within 24–48 business hours.

3. Order Processing and Shipping

  • Orders are processed within 1–3 business days.

  • Standard UK delivery time is 5–10 business days.

  • International shipping (if available) may take 7–20 business days.

  • You will receive a confirmation email with tracking details once your order has been dispatched.

  • Delays caused by customs or postal services are beyond our control.

4. Returns and Refunds Policy

You have the right to cancel and return your order within 14 days of receiving it, in accordance with the Consumer Contracts Regulations 2013.

To be eligible for a return:

  • Items must be unused, unwashed, and in original packaging.

  • Return request must be submitted within 14 days of delivery.

Return Process:

  • Contact us via email at contact.uksporttop@gmail.com to request a return.

  • Once approved, we will provide instructions for the return.

  • Return shipping costs are the customer's responsibility, unless the item is defective or incorrect.

Refunds:

  • Refunds will be processed within 7 business days of receiving the returned product.

  • Refunds are made via the original payment method.

5. Exchange Policy

We do not offer direct exchanges. If you need a different size or product, please return the item and place a new order separately.

6. Faulty or Incorrect Items

If you receive a faulty or incorrect item:

  • Contact us within 7 days of receipt.

  • Include clear photos and order details in your email.

  • We will cover return shipping costs and provide a full refund or replacement.

7. Cancellations

Orders can be cancelled within 12 hours of being placed. After this time, your order may already be in processing or shipping and cannot be cancelled.

8. Privacy & Data Protection

We value your privacy and handle your personal data in accordance with the UK GDPR and Data Protection Act 2018. Your information is only used to process and deliver your order.

Full privacy policy: www.uksporttop.com/privacy-policy (Link fictício – inserir real se disponível)

9. No Physical Store or Pickup Location

UK Sport Top operates exclusively online. We do not maintain a physical store or pickup location. All orders are shipped to the address provided at checkout.

10. Customer Responsibilities

  • Ensure all personal and shipping information is correct before completing your purchase.

  • Review sizing charts carefully. If unsure, contact us before ordering.

  • Monitor your email for order updates and potential shipping issues.

11. Legal Compliance

UK Sport Top complies with all relevant UK consumer protection laws, including:

  • Consumer Rights Act 2015

  • Consumer Contracts Regulations 2013

  • Electronic Commerce Regulations 2002

  • Data Protection Act 2018

  • UK General Data Protection Regulation (UK GDPR)

12. Modifications to Policies

We reserve the right to update or modify our store policies at any time. Changes will be posted on our website.